Packaging & Delivery

Seller shall be responsible for proper packaging of shipment products, loading the products at their warehouse without any damages, and tie-down properly to prevent damage during transportation. Delivery to buyer shall be construed as the on-dock date at buyer's required date as noted on the purchase order.

Cause of Delay

Storm, fires, floods, strikes, accidents, any other natural disasters or other causes beyond the reasonable control for both parties, which prevent the seller from delivering the order or buyer from receiving it, any of the goods and services which is covered by this purchase order, shall suspend deliveries until the causes are resolved.

Device Identification

A user must provide basic information such as phone number, email address, & other required information. Which will be verified by BD Handicraft. We may also request the user to provide other verification documents before processing any export which is not consistent with your regular business. A user must cooperate with the privacy policy to maintain this verification process by providing these verification processes.

Information Secured

We maintain your information with the highest level of security. We have dynamic strong data protection & computer network & safeguard to protect user information. Only a user who has registered & authorized verified can access our office, network & files for completing the actions needed for smooth functioning.

Confidentiality & Intellectual Property Rights

Supplier shall treat all the information as confidential information and shall not disclose such information to any third party without Buyer's prior written consent except some of the information which is required to be public. Each party reserves all rights, title, and interest in its Intellectual Property Rights.

Warranties

After accepting the purchase order, the seller must warrant that all products & goods will be free from defect and the delivery of the goods will be in accordance with the buyers' direction, specification, data drawing, & seller‘s samples promise that every good is according to buyer direction & must fit for the buyer. The seller must guarantee that the entire product must be free from all lien, claims, and encumbrances. The seller must guarantee that the entire product is free from copyright or any third-party infringement. The seller must agree to indemnify the buyer & must secure the buyer from all the liability, loss, damage, & expense including reasonable fees and cost of litigation that is the result due to infringement.

Benefits of Becoming a Store Owner

  • • Store owners can open shops without any investment here.
  • • The owner does not need to pay in advance.
  • • There is no need to stock the products.
  • • We will provide branding material.

Contact Vendors

You can easily contact the seller(s) and ask a query about any product of your choice via e-mail or phone call.

Change Information

If you want to change your account information like shipping address, contact information, etc. login to your account first then go to your account, then 'Edit Profile’.

Order and Purchase

Please feel free to order online at any time. For any queries with an order or shipment please E-mail us at info@bdhandicraft.com.

If you have an urgent inquiry you may also contact us at +880 1824 570690.

Our customer service number is open Saturday to Thursday from 9:00 AM to 5:00 PM.

Order Status Information

When you place your order, it will enter through a series of steps during fulfillment.

  • • Processing: This indicates we’ve received your order.
  • • Processed: The order is verified by calling or e-mailing you.
  • • Shipped: Your order has been completely packaged and moved to our shipping department. It’s ready to go.
  • • Hold: This indicates your order needs human interaction before it can be released for shipment. Orders in this status usually get cleared quickly. We will contact you if we need additional information.
  • • Other(s): There are a few other order status flags but do not apply to the vast majority of orders. If you have any questions, please contact us and we’ll explain the state of your order.

Cancelling an Order

If you need to cancel an order, and that order is still in the Processing or Verified status, please call us immediately at our customer service number within 24 hours.

To avoid any trouble, please make sure you want everything in your cart before clicking ‘Place Order’.

Shipping Policy

We will ship all in-stock orders on the same day or next to a day. All items are Inspected and carefully hand-packed before dispatching. With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not, we cannot be held responsible for damaged, lost, or stolen packages. We will file claims for those that are insured. Please contact us directly to initiate a claim.

We will ship according to the shipping address you provided, please notify us of any address change before your order is marked “Shipped” to avoid parcel loss.

Shipping Costs

Actual shipping costs are calculated during checkout. For an estimate before checkout, please add the items you intend to order to your cart, and then click “Checkout” from the Shopping Cart page.

This will provide a list of estimates for the shipping methods available to your selected destination and the shipping cost. The shipping charge is usually BDT 60 within Dhaka City, BDT 100 all over the Bangladesh, and all over the World standard shipping charge applicable; which may sometimes increase with the weight of the package.

Delivery

If your shipping address is inside Dhaka City, your products will be delivered directly to your home no matter which payment method you select.

If you live in any Municipality or District City, for home delivery, you have to pay through BKash only. If you select ‘Cash on Delivery’, you have to collect your products from your nearby courier service center.

Payments

You may pay by BKash, PayPal, and through Cash-On-Delivery.

You are requested to make your payment, through BKash or PayPal if your address is in outside Dhaka and through PayPal if your address is in outside Bangladesh (abroad).