At bdhandicraft.com, we aim to make shopping absolutely worry-free. If you are not satisfied with any products that you have bought on our site, you are entitled to get a refund. Please read below to get more details.
How do I return products to bdhandicraft.com ?
You can return any unopened product (you must return the product re-sellable condition, in order to exchange or replace with limited shelf life in its original packaging or original condition as applicable to bdhandicraft.com.
Please indicate the reason for returning the product in a short note (if you wish to!), put the product and the note with the Order Number into a secure package, affix our address note (our Returns address is given below) and send it through a reliable courier or mail it to us within 72 hours.
We will exchange the the product. Please note that we will provide a refund facility only for products bought from our web store.
Products should be returned for exchange/replcement within 72 hours after you have received them.
Our address for returns is as follows:
bdhandicraft.com
Noorzahan Kamal Web Technology
262/C, Khilgoan Chowdhury Para, Ground Floor
Dhaka-1212, Bangladesh
Dhaka Office Phone Numbers:
(+88) 02 7220223
(+88)-02-0152395322, (+88)-0187-112774 (Cell)
How do I return defective/damaged items and get a Replacement?
If you receive a damaged or defective item, please send the same in a secure packaging back to us within 72 hours of delivery. Attach a short note stating the reason for return, your Order Number, put the product in a secure package and send it to us via a reliable courier or mail. We will promptly issue you a replacement after you have returned the damaged or defective product.
Please note that we will provide a refund for products bought from our website.
Within what time period do I have to return or exchange the product?
From the receipt of the shipment, you need to return any product bought from our website within a period of 72 Hours.
Do you refund money? If not, how and when will I get my replacement?
We do not refund. You can replace any item within 72 hours of the delivery. On receipt of your package with the product, we will initiate the exchange/replacement process.
What reasons if any might cause a NON-EXCHANGE OR NON REPLACEMENT?
bdhandicraft.com always try to satisfy each and every customers with their replacement or exchange? Here are the few guideline of why replacement/exchanging request might be denied:
a. If you send the product back for replacement after 72 hours
b. If the product is not in its original condition
c. If the product is being damaged any form or shape after delivery.
d. For clothing, must keep the original fold and original condition to re-sell.
e. All returned items are inspected by the "product suppliers/providers". If it fails by them due to any unsatisfactory condition.
What is bdhandicraft.com's replacement policy?
bdhandicraft.com offers a replacement policy, wherein we will replace products that are damaged, at no extra cost to you, provided these are returned within 72 hours of delivery.
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